Medicover – online survey platform and patient feedback
For Medicover Romania we built an online survey platform: patients and subscribers answer step by step, and internal teams see the responses in one place, with reports on satisfaction levels.
- Client
- Medicover Romania
- Industry
- Private healthcare
- Project type
- Survey and feedback platform
- Users
- Patients, subscribers and internal teams
- Services
- Platform development, multi-page surveys, admin panel, analytics and reporting
Medicover Romania, private healthcare
Medicover is one of the leading private healthcare providers in Romania. Besides individual patients, it has subscribers through companies that offer healthcare services to their employees.
Patient feedback, collected in a structured way and easy to analyze
Without a single system, patient responses end up in different places and are hard to analyze together. Long surveys, with dozens of questions, also have to stay easy to complete until the end.
The goal was a digital platform that collects, analyzes and manages patient feedback in a structured way, so internal teams can monitor satisfaction and quickly see where things can improve.
The solution built by DevTeam
We built a Customer Feedback Management platform, with online surveys for respondents and an admin panel for Medicover's teams. These are the main components.
Online surveys, completed step by step
Each survey is split into pages, with a few questions on each, so respondents easily reach the end, even when the form is long.
The survey opens with a message to respondents that explains why their answers matter.
Questions are numbered and grouped into pages. The survey in the screenshot has 36 pages.
Respondents always see which page they are on and how much is left.
Long surveys stay easy to complete, and every answer goes straight into the platform.
Surveys with Medicover's identity
The surveys carry Medicover's logo and message ("Together we take care of your health"), so respondents know from the start who is asking for their opinion.
The platform was also used for broader assessments, not just feedback after a visit: for example, a survey for subscribers about their general well-being while working from home.
Admin panel, analytics and reports
Medicover's internal teams work with the responses in a dedicated interface.
Centralized responses
All responses are aggregated in a single platform, ready for analysis.
Admin panel
Teams manage feedback, review results and track satisfaction indicators.
Analytics and reporting
Reports show trends and the points where the patient experience can be improved.
Expansion and integration
The platform can take on new features and integrate with other Medicover systems.
Key features
- Feedback collection after patients interact with medical services
- Online surveys with Medicover's visual identity
- An introduction for respondents at the start of each survey
- Numbered questions grouped into pages, with a progress bar
- Responses centralized in a single platform
- Admin panel for internal teams
- Analytics, reports and satisfaction indicators
- Ready for expansion and integration with other systems
Results
- Patient feedback is collected and analyzed in a single digital system.
- Internal teams monitor satisfaction and quickly see where things can improve.
- Communication with patients improves based on the answers they give.
- Survey data supports the continuous improvement of medical services.
The platform gives Medicover Romania an efficient system for collecting and analyzing patient feedback, supporting the relationship with patients and the quality of its services.
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